New platform combines UCaaS, CRM, marketing automation, conversational AI, and mobile field enablement in one intelligent rules-based workflow engine

(PRUnderground) January 5th, 2026

GladeCom today announced the general availability of its business operating system, the first platform to unify communications, sales, marketing, field operations, and payments within a single intelligent automation engine designed specifically for small and medium-sized businesses.

Unlike legacy software stacks that force SMBs to integrate disconnected point solutions, GladeCom delivers a cohesive platform where every function shares the same data, logic, and workflow intelligence. The result is faster deployment, lower operational complexity, and automation capabilities previously accessible only to enterprise organizations.

“Small businesses have been underserved by software that’s either too fragmented or too complex,” said Thomas Boldt, founder of GladeCom. “We built GladeCom to give SMBs a true operating system—one platform that handles how they communicate, sell, operate, and get paid, all powered by intelligent automation.”

Platform Highlights:

GladeCom’s UCaaS capabilities include softphone, video conferencing, video messaging, calendar, meeting scheduling, and transcription. CRM and marketing automation features encompass list management, omnichannel and preferred-channel outreach, planned and post-call surveys, and automated reminders for appointments, payments, and deliveries.

Inbound voice automation provides IVR, AI-powered phone sales agents, and voicemail drops, while conversational intelligence delivers real-time call transcription, AI coaching, sentiment analysis, and meeting summarization. Integrated quoting, invoicing, receipts, e-signature, and payment processing streamline the revenue cycle.

For businesses with mobile teams, GladeCom’s field app offers GPS-based job-site attendance, geo-tagged photo and audio documentation, tap-to-pay processing, and push-to-talk communication over WiFi or cellular networks.

Tying everything together is GladeCom’s intuitive rules-based workflow engine, which enables weather-aware task planning and includes quick-start business templates so teams can deploy intelligent automation in days rather than months.

Availability

GladeCom is available now. For more information or to schedule a demo, visit https://gladecom.com or contact sales@gladecom.com.

About GladeCom

GladeCom is the first business operating system purpose-built for SMBs that unifies UCaaS, CRM, marketing automation, conversational intelligence, and mobile field enablement within a single rules-based workflow engine. Rather than stitching together disconnected point solutions, GladeCom delivers an intelligent automation platform where softphone, video conferencing, calendar, and meeting transcription work seamlessly alongside omnichannel outreach, list management, surveys, and automated appointment, payment, and delivery reminders. Inbound voice automation features include IVR, AI-powered phone sales agents, and voicemail drops, while built-in conversational intelligence provides real-time call transcription, AI coaching, sentiment analysis, and meeting summarization. Quoting, invoicing, receipts, e-signature, and payment processing eliminate billing friction, and integrated ticketing and job tracking manage work from request through completion. For businesses with mobile teams, GladeCom’s field app delivers GPS-based job-site attendance, geo-tagged photo and audio documentation, tap-to-pay processing, and PTT (push-to-talk) communication over WiFi or cellular. Weather-aware task planning and quick-start business templates accelerate deployment, making GladeCom the cohesive, intelligent alternative to fragmented software stacks.

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Original Press Release.