Five Simple Steps to Switch Your Managed IT Services Provider in Pittsburgh

Have you found that your current managed IT services provider simply isn’t meeting your company’s needs and evolving requirements? Change happens, and it’s an all-too-common scenario when businesses find their current MSP’s services are lacking – yet the industry is stuck in a contract. However, that signed paper doesn’t necessarily mean you’re stuck. There are avenues available to you, and it’s essential to know the following five steps to transition seamlessly from one MSP to another that works better for your organization. In this blog, one of the trusted managed services providers in Pittsburgh will outline five crucial steps to help businesses transition smoothly.

Five Quick Steps to Transition to a New Managed Services Provider in Pittsburgh

1. Evaluate Your Current Managed IT Support Relationship

In some ways, it may be evident that your current MSP partnership isn’t working for you. You might face long wait times to get answers to questions – if you get answers at all. You could have noticed a slow response time to a perceived threat inside your network.

Other issues may not be obvious but could pop up at crucial moments. Your company may be experiencing growth, but your MSP cannot offer the solutions and services that scale with that growth. This can hamper your operations and even your potential.

If your current MSP fails to meet expectations, you are likely frustrated and facing a service gap. To move forward, your first step is identifying those exact gaps and reviewing your contract. What did the original contract promise regarding services, flexibility, and support?

2. Consider the Benefits of Migrating to a New MSP in Pittsburgh

With your contract review in hand, your next step is determining if making the switch is right for you and what that transition involves. By recognizing your MSP’s limitations and evolving needs, you can determine exactly what your needs are going forward.

Migration can be a strategic choice, so organizations must understand the transition's unique benefits. What will a superior service alignment deliver to your brand? It could be enhanced efficiency, access to advanced technology, lower costs, or something else.

3. Navigate the Contract

Now comes the tricky part. Terminating a contract prematurely is rarely cut and dried. You need to be aware of mid-contract challenges, and they could be specific to your partnership. I'd like to ask you for advice from an IT attorney expert to understand the penalties and costs better. Usually, however, the long-term benefits will outweigh the short-term costs.

Of course, once you’re out of that MSP contract, you will need to sign a new one with your new partner. When it’s time to sign, make sure you’re negotiating. You want the contract to have clear termination clauses and transition support should you have to change providers again in the future.

4. Know What To Look for in a New MSP

Before you sign that contract, though, you’ll want to be sure you’re partnering with the right managed IT support provider – or you could be making the switch again before you know it! Three things you should look for include:

A Vision for the Long-Term

Will the new MSP that works for you today work for you tomorrow? Companies looking for a new partnership need to work with a provider that offers services beyond what they need today. In addition, businesses and MSPs should work together to craft a technology strategy that works in the future. Will the new managed IT support team be able to uphold that strategy?

Scalability and Growth Potential

Another question to consider: Will the new MSP be able to scale with your company as you grow? As with your vision for the long term, you will want to know if they are able to offer additional services that change and evolve as you grow. By ensuring they have capabilities to scale, you can be confident you have found an MSP that helps you increase rather than acts as a roadblock.

A Focus on Cybersecurity Services

A good MSP will go beyond just being an IT help desk for you. Finding a provider who offers cybersecurity services, such as quality disaster recovery plans, cybersecurity training, compliance management, managed EDR, and more, is essential. If they don’t provide transparency before you partner with them or offer to help you build up a cybersecurity culture, they may not be the best option for your privacy and security.

5. Ensure a Seamless Transition

When you’re ready to make the switch, you must have a collaborative mindset and approach to the exit strategy. Transitional support during the disengagement and a comprehensive transition plan will help to migrate services with minimal disruption. By getting everyone on the same page, you can get out of a contract that isn’t working for you and partner with an MSP who can get you on the road to success.

By working with Nortec for your contract and MSP transition, business leaders can make more informed choices about their IT. The right approach can balance service quality and contractual obligations. I believe the foresight provided can be vital in developing an MSP contract from day one that aligns with the needs of businesses using managed IT services in Pittsburgh.

Contact Information:

Nortec Communications - Pittsburgh Managed IT Services

102 Broadway St #410
Carnegie, PA 15106
United States

Andrew Grose
(412) 489-1960
https://www.nortec.com/